Terms and conditions

How to Unmask – Coaching, Training & Events Agreement

This Agreement (“Agreement”) is entered into between Nicci Lou, trading as Amplify to Thrive (“Company”, “Coach”, “Facilitator”) and you (“Client”, “Participant”, or “Organisation”), and is effective from the date of purchase or registration (“Effective Date”).

By purchasing, registering, or attending any service, programme, training, or event offered by Amplify to Thrive, you agree to the following terms.

1. Scope of Engagement

This Agreement applies to all services provided by Amplify to Thrive, including but not limited to:

• 1:1 coaching
• Group coaching programmes
• Online or in-person training for individuals or organisations
• Workshops, courses, and digital resources
• Live or online events and summits (including Divergents Unmasked LIVE)
• Community spaces (including Brilliantly YOU)

The specific format, duration, and inclusions of each engagement will be clearly outlined on the relevant sales page, proposal, or booking confirmation.

2. Nature of Services

The Services provided are coaching, facilitation, education, and training-based in nature.

Services may include, but are not limited to:

• Exploring personal, professional, or organisational challenges
• Value clarification and identity exploration
• Communication, boundaries, and decision-making support
• Strategy development and action planning
• Reflective questioning and perspective-shifting
• Practical tools, frameworks, and resources

Coaching and training are collaborative processes. You acknowledge that outcomes depend on your own engagement, choices, and actions.

3. Client / Participant Responsibilities

You agree to:

A. Provide accurate and relevant information where requested
B. Engage with the services in a way that feels safe and appropriate for you
C. Take responsibility for how and whether you apply any tools, insights, or actions discussed
D. Respect the boundaries, confidentiality, and safety of others in group or community spaces

There is no obligation to complete exercises or share personal information beyond your comfort level.

4. Fees, Payment & Access

A. Fees
All fees are clearly stated at the point of purchase or within a written proposal. Payment confirms your place and access.

B. Payment Plans
Where payment plans are offered, you agree to complete all scheduled payments regardless of attendance or participation.

C. Access
Access to digital materials, replays, or community spaces is granted for the period stated on the relevant offer page. Lifetime access refers to the lifetime of the programme, not the lifetime of the Company.

5. Cancellation & Refunds

Unless otherwise stated on the sales page or proposal:

• You may cancel within the stipulated guarantee period of the programme or service start date
• After this period, or when stated payments are non-refundable
• Missed sessions, events, or calls are not refundable or transferable

For live events and summits, ticket purchases are non-refundable unless explicitly stated otherwise.

6. Confidentiality

All personal information shared during coaching, training, or events will be treated as confidential, except where:

• Disclosure is required by law
• There is a reasonable belief of risk of harm to you or others

Group spaces cannot be guaranteed as fully confidential, and participants are expected to respect one another’s privacy.

7. Health, Wellbeing & Professional Boundaries

You acknowledge that:

• Coaching and training are not therapy, counselling, medical, or legal services
• The Services are not a substitute for professional mental health or medical care
• You are responsible for seeking appropriate support where needed

8. Limitation of Liability

To the fullest extent permitted by law, you agree that Amplify to Thrive is not liable for any loss, injury, or damage resulting directly or indirectly from participation in the Services.

You take full responsibility for any decisions, actions, or outcomes arising from your participation.

9. No Guarantee of Results

Amplify to Thrive does not guarantee specific outcomes or results.

Any examples or testimonials shared are illustrative only and do not constitute a promise of similar results. Outcomes vary based on individual or organisational context, engagement, and implementation.

10. Intellectual Property

All materials, content, frameworks, and resources provided remain the intellectual property of Amplify to Thrive and may not be copied, shared, or reproduced without written permission.

11. Entire Agreement

This Agreement constitutes the entire agreement between the parties and supersedes any prior discussions or understandings. Any amendments must be made in writing.

12. Governing Law

This Agreement is governed by the laws of the United Kingdom, and any disputes shall fall under UK jurisdiction.

Company: Amplify to Thrive
Name: Nicci Lou

Agreement Acceptance:
This Agreement is accepted by the Client or Participant by completing purchase, registration, or clicking agreement to these terms at checkout.