Amplify to Thrive

Terms & Conditions — Group Coaching, Free Coaching and Community

Last updated: [22nd June 2025]

These Terms & Conditions apply whenever you take part in a group coaching programme, a free coaching session, a free resource, or the AuDHD Handbook community run by Amplify to Thrive. If you're working with me 1:1, that's covered separately by the Welcome Pack and Coach/Client Agreement you sign before we start — these website Terms don't replace that document for 1:1 clients.

1. Who you're working with

Amplify to Thrive is run by me, Nicci Lou (also known as Nicola Yarnold). I'm an ICF-certified Neurodivergent Family Coach. Throughout these Terms, “I”, “me”, “the Coach” and “Amplify to Thrive” all mean the same person and business.

• Business address: [Osborne Gardens, Kent CT6 6SH]
• Contact email: [nicci@amplifytothrive.com]

2. What coaching is - and isn't

As defined by the International Coach Federation, coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximise their personal and professional potential.

My approach draws on coaching techniques, brain science and lived experience of neurodivergence. I am not a therapist, and nothing I do is therapy, psychotherapy, counselling, or medical or psychiatric treatment or advice. Coaching is not a substitute for those services, and I'll always encourage you to seek them separately where they're needed.

As your coach, I won't tell you what to do. You are always empowered to make your own choices, and you're responsible for the actions you take and the outcomes and results that follow - both inside and outside of sessions.

3. Group coaching and free coaching sessions

• Sessions take place over Google Meet or Zoom, as set out for the specific programme or session you've booked.
• Specific details for paid group programmes - including what's included, number of sessions, and start dates - are set out on the relevant sales page or programme outline at the time you book, and form part of your agreement alongside these Terms.
• Free coaching, free resources, and access to the Brilliantly YOU/ AuDHD Handbook community are offered at my discretion and may be changed, paused or withdrawn at any time without it affecting your right to anything you've already paid for separately.
• I don't use AI to process anything you share with me, and sessions are never recorded by AI.

4. Group confidentiality

I treat what's shared in group sessions and the community as confidential, subject to Section 6 below. Because these are group spaces, I also ask everyone taking part to respect the confidentiality of other members and not share what's said by others outside the group. I can't guarantee that every participant will do this, and I'm not responsible for another participant's actions, comments, or any breach of confidentiality by them.

5. Fees, booking and cancellation

• Fees for paid group programmes are as stated at the point of booking. Payment terms, instalment options and any cancellation or refund policy specific to that programme are set out on the relevant sales page and apply alongside these Terms.
• If you're a UK consumer booking online, you may also have a legal right to cancel within 14 days of purchase under the Consumer Contracts Regulations, unless you've asked for the service to begin within that period and it has already started - the specific terms for each programme will confirm how this applies.
• Free sessions, resources and community access carry no fee and no refund obligation, as nothing has been paid.

6. Safeguarding and risk of harm

What you share with me is kept confidential, except where:

• you tell me something that leads me to believe you, or someone else, is at risk of harm - in which case I may need to contact emergency services or another appropriate person or authority;
• you tell me about physical or sexual abuse, which I may be legally obliged to report to the relevant authorities;
• I'm required to share information by law.

Where it's safe and practical to do so, I'll let you know if I need to take any of these steps.

7. Limitation of liability

Nothing in these Terms limits or excludes my liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited or excluded under English law.

Subject to that, to the fullest extent permitted by law:

• I'm not liable for any indirect, incidental, or consequential loss arising from your participation in coaching, including loss of goodwill or other intangible loss;
• you remain responsible for the decisions you make and the actions you take, both during and after sessions, and for the outcomes and results of those decisions and actions;
• coaching is not a guarantee of any particular outcome, and results vary from person to person.

8. Insurance

Amplify to Thrive holds professional indemnity and public liability insurance, arranged through Westminster Insurance. This is in place to protect both you and the business, but it doesn't extend or change the limitations set out in Section 7 above.

9. Intellectual property

Any materials, worksheets, recordings or resources I provide as part of a group programme, free session, or the community remain my intellectual property (or that of Amplify to Thrive). They're for your personal use only and shouldn't be shared, copied, or resold without my permission.

10. Changes to these Terms

I may update these Terms from time to time to keep them accurate and compliant. The latest version will always be available on the Amplify to Thrive website, and the version in place at the time you booked or joined will apply to you for that programme or session.

11. Complaints

If something's gone wrong, please get in touch at nicci@amplifytothrive.com so I can try to put it right. Complaints about how your personal data is handled are dealt with under the separate Data Protection Complaints Procedure, available on the website.

12. Governing law

These Terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.